{"id":10698,"date":"2020-04-23T10:33:29","date_gmt":"2020-04-23T10:33:29","guid":{"rendered":"https:\/\/www.canadiancasinos.ca\/?p=10698"},"modified":"2020-04-23T10:33:29","modified_gmt":"2020-04-23T10:33:29","slug":"loto-quebec-helps-online-players-to-navigate-the-platform","status":"publish","type":"post","link":"https:\/\/casinolion.ca\/fr\/news\/loto-quebec-helps-online-players-to-navigate-the-platform\/","title":{"rendered":"Loto-Qu\u00e9bec aide les joueurs en ligne \u00e0 naviguer sur la plateforme"},"content":{"rendered":"<p>Loto-Qu\u00e9bec poursuit son travail avec les amateurs de jeux sur une base quotidienne par l'entremise de sa plateforme de jeux en ligne de qualit\u00e9 sup\u00e9rieure. Les r\u00e9sidents du Qu\u00e9bec ont eu la chance d'explorer espacejeux.com au cours des derni\u00e8res semaines et certains d'entre eux ont rapport\u00e9 des probl\u00e8mes li\u00e9s \u00e0 la navigation sur la plateforme en ligne et des probl\u00e8mes lors de l'achat de billets de loterie. C'est le cas depuis la mi-mars.<\/p>\n<p>La distanciation sociale est la pratique recommand\u00e9e de nos jours, ce qui permet aux passionn\u00e9s de jeux de passer plus de temps \u00e0 explorer le vaste monde des jeux d'argent en ligne. Pour beaucoup d'entre eux, c'est la premi\u00e8re fois qu'ils d\u00e9couvrent une plateforme en ligne leur permettant de jouer et potentiellement de gagner gros. L'augmentation du nombre de clients se rendant sur espacejeux.com a entra\u00een\u00e9 des retards et des probl\u00e8mes.<\/p>\n<h2>Soutien \u00e0 la client\u00e8le Probl\u00e8mes<\/h2>\n<p><img decoding=\"async\" class=\"size-full wp-image-10699 aligncenter\" src=\"https:\/\/www.casinolion.ca\/wp-content\/uploads\/2020\/04\/lottery_tickets.jpg\" alt=\"\" width=\"650\" height=\"433\" srcset=\"https:\/\/casinolion.ca\/wp-content\/uploads\/2020\/04\/lottery_tickets.jpg 650w, https:\/\/casinolion.ca\/wp-content\/uploads\/2020\/04\/lottery_tickets-280x187.jpg 280w, https:\/\/casinolion.ca\/wp-content\/uploads\/2020\/04\/lottery_tickets-150x100.jpg 150w, https:\/\/casinolion.ca\/wp-content\/uploads\/2020\/04\/lottery_tickets-54x36.jpg 54w, https:\/\/casinolion.ca\/wp-content\/uploads\/2020\/04\/lottery_tickets-135x90.jpg 135w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/p>\n<p>Les joueurs d\u00e9sireux de jouer ont signal\u00e9 des probl\u00e8mes li\u00e9s \u00e0 la proc\u00e9dure d'enregistrement qui les accueille dans le domaine des jeux d'argent en ligne. En raison de l'augmentation du trafic, les joueurs ont fini par attendre des semaines avant d'obtenir l'autorisation initiale de jouer. Il convient de tenir compte du fait que, lors de l'inscription, les joueurs doivent fournir les informations relatives \u00e0 leur carte de cr\u00e9dit, afin de valider leur compte et de faciliter les op\u00e9rations ult\u00e9rieures.<\/p>\n<ul>\n<li><a href=\"https:\/\/casinolion.ca\/fr\/loto-quebec-hesitates-to-show-solidarity-with-quebec-residents\/\" target=\"_blank\" rel=\"noopener noreferrer\">Loto-Qu\u00e9bec h\u00e9site \u00e0 faire preuve de solidarit\u00e9 avec les r\u00e9sidents du Qu\u00e9bec<\/a><\/li>\n<\/ul>\n<p>Cette information doit \u00eatre confirm\u00e9e en temps utile, mais il s'av\u00e8re que certaines personnes ont d\u00fb attendre des semaines avant de recevoir la confirmation les autorisant \u00e0 jouer en ligne. Nombre d'entre elles n'ont toujours pas re\u00e7u la confirmation tant convoit\u00e9e, <strong>qui se plaignent sur Facebook et Twitter.<\/strong> L'achat de billets de loterie pour les deux loteries \u00e0 tirage au sort les plus populaires au Canada a \u00e9t\u00e9 une opportunit\u00e9 de jeu passionnante pour les personnes chanceuses qui ont eu acc\u00e8s \u00e0 la plateforme.<\/p>\n<ul>\n<li><a href=\"https:\/\/casinolion.ca\/fr\/loto-quebec-extends-instant-ticket-collab-with-communidee\/\" target=\"_blank\" rel=\"noopener noreferrer\">Loto-Qu\u00e9bec prolonge sa collaboration avec Communid\u00e9e pour l'\u00e9mission de billets instantan\u00e9s<\/a><\/li>\n<\/ul>\n<p><strong>Lotto 6\/49 et Lotto MAX<\/strong> ont tous deux offert des prix principaux somptueux au cours des deux derni\u00e8res semaines, mais de nombreux joueurs n'ont pas \u00e9t\u00e9 en mesure d'effectuer un achat et de devenir le dernier millionnaire de la loterie canadienne. Les joueurs malchanceux attendent toujours leur approbation pour jouer en ligne et explorer tout ce qui est \u00e0 gagner sur la plateforme de Loto-Qu\u00e9bec. On se souvient qu'en mars dernier, la soci\u00e9t\u00e9 d'\u00c9tat avait conseill\u00e9 aux gens de faire preuve de patience.<\/p>\n<h2>Les joueurs re\u00e7oivent de l'aide<\/h2>\n<p>\u00c0 l'\u00e9poque, de nombreux r\u00e9sidents du Qu\u00e9bec ont contact\u00e9 le service client\u00e8le pour poser des questions sur la proc\u00e9dure d'enregistrement. En raison du nombre impressionnant de personnes sur la ligne, de nombreuses personnes ont d\u00fb attendre une r\u00e9ponse. Certaines personnes ont signal\u00e9 <strong>attente de 3 heures et 14 minutes<\/strong> pour une conversation avec un repr\u00e9sentant du service client\u00e8le.<\/p>\n<ul>\n<li><a href=\"https:\/\/casinolion.ca\/fr\/loto-quebec-supports-covid-19-battle-with-ca1m-donation\/\" target=\"_blank\" rel=\"noopener noreferrer\">Loto-Qu\u00e9bec soutient la lutte contre le COVID-19 avec un don de CA$1m<\/a><\/li>\n<\/ul>\n<p>L'assistance est disponible 24 heures sur 24, avec plus de 250 personnes qui s'adressent aux clients dans le besoin. <strong>Patrice Lavoie de Loto-Qu\u00e9bec,<\/strong> a r\u00e9cemment pr\u00e9cis\u00e9 que la situation s'\u00e9tait am\u00e9lior\u00e9e au cours des derni\u00e8res semaines, un plus grand nombre de personnes ayant re\u00e7u l'aide qu'elles recherchaient. Il a pr\u00e9cis\u00e9 que les courriels demandant de l'aide ont \u00e9t\u00e9 lus et que des r\u00e9ponses ont \u00e9t\u00e9 envoy\u00e9es. Des dizaines de milliers de courriels ont \u00e9t\u00e9 accumul\u00e9s au cours des derni\u00e8res semaines.<\/p>\n<ul>\n<li><a href=\"https:\/\/casinolion.ca\/fr\/loto-quebec-customer-support-assists-people-during-changes\/\" target=\"_blank\" rel=\"noopener noreferrer\">Le service \u00e0 la client\u00e8le de Loto-Qu\u00e9bec assiste les gens lors des changements<\/a><\/li>\n<\/ul>\n<p>Pour l'instant, les jeux en ligne restent la seule possibilit\u00e9 de jeu pour de nombreux r\u00e9sidents du Qu\u00e9bec, \u00e9tant donn\u00e9 que les complexes de casinos en brique et mortier et les<strong> Les plates-formes de jeu ont ferm\u00e9 leurs portes \u00e0 la mi-mars.<\/strong> Le Qu\u00e9bec a \u00e9t\u00e9 la premi\u00e8re province \u00e0 introduire la mesure et \u00e0 respecter les recommandations de distanciation sociale lors de cette situation in\u00e9dite.<\/p>","protected":false},"excerpt":{"rendered":"<p>Loto-Qu\u00e9bec poursuit son travail avec les amateurs de jeux sur une base quotidienne par l'entremise de sa plateforme de jeux en ligne de qualit\u00e9 sup\u00e9rieure. Les r\u00e9sidents du Qu\u00e9bec ont eu la chance d'explorer espacejeux.com au cours des derni\u00e8res semaines et certains d'entre eux ont rapport\u00e9 des probl\u00e8mes li\u00e9s \u00e0 la navigation sur la plateforme en ligne et des probl\u00e8mes lors de l'achat de billets de loterie. Ces [...]<\/p>","protected":false},"author":6,"featured_media":10701,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[70],"tags":[],"class_list":["post-10698","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Loto-Qu\u00e9bec Helps Online Players to Navigate the Platform<\/title>\n<meta name=\"description\" content=\"Loto-Qu\u00e9bec continues its work with gaming enthusiasts via its premium online gaming platform but there have been some registration issues\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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