LeoVegas<\/a> note qu'en donnant suite \u00e0 une plainte d\u00e9pos\u00e9e par un joueur exclu, elle a d\u00e9couvert un probl\u00e8me de logiciel survenu le 1er avril 2016. L'erreur a r\u00e9activ\u00e9 des comptes, entra\u00eenant l'envoi de publicit\u00e9s \u00e0 1 894 clients qui n'auraient pas d\u00fb les recevoir. Les comptes de 413 clients ont \u00e9t\u00e9 activ\u00e9s, ce qui a entra\u00een\u00e9 des d\u00e9p\u00f4ts d'environ 200 000 \u00a3 de la part de joueurs qui \u00e9taient cens\u00e9s \u00eatre exclus des jeux d'argent dans les \u00e9tablissements LeoVegas. Tous les fonds d\u00e9pos\u00e9s, moins les retraits, ont \u00e9t\u00e9 restitu\u00e9s aux clients concern\u00e9s (environ 117 000 livres sterling). Cette somme n'est pas incluse dans les p\u00e9nalit\u00e9s.<\/p>\nLes auto-exclusions sont cens\u00e9es rester en place pendant sept ans apr\u00e8s la fin de la p\u00e9riode choisie par le client, \u00e0 moins qu'il ne prenne des mesures positives pour recommencer \u00e0 jouer. Aucun service ne peut \u00eatre fourni pendant la p\u00e9riode d'exclusion choisie par le client.<\/p>\n
D'autres faiblesses dans le r\u00e9gime de responsabilit\u00e9 sociale de la soci\u00e9t\u00e9 cot\u00e9e \u00e0 Stockholm sont venues aggraver ses probl\u00e8mes. La Commission consid\u00e8re que les activit\u00e9s des filiales rel\u00e8vent de la responsabilit\u00e9 du titulaire de la licence. Les infractions en mati\u00e8re de marketing comprenaient 41 publicit\u00e9s sur le site web qui ne pr\u00e9sentaient pas les limitations de mani\u00e8re suffisamment claire ou qui ne les incluaient pas du tout. Il s'agit g\u00e9n\u00e9ralement de conditions de bonus telles que les exigences de mise, le montant maximum pouvant \u00eatre encaiss\u00e9 ou d'autres limitations.<\/p>\n
Au cours de l'examen des infractions commises en raison de la d\u00e9faillance du logiciel en 2016, LeoVegas a \u00e9galement d\u00e9couvert 11 205 comptes auto-exclus dont les soldes n'avaient pas \u00e9t\u00e9 rembours\u00e9s aux clients, comme cela est exig\u00e9. La plupart des comptes pr\u00e9sentaient des soldes inf\u00e9rieurs \u00e0 1,00 \u00a3. La somme totale des fonds sur les 11 205 comptes auto-exclus s'\u00e9levait \u00e0 14 429 livres sterling. Dans le cadre de la p\u00e9nalit\u00e9 totale de 627 000 \u00a3, LeoVegas s'est dessaisi de l'argent en faisant don d'un montant \u00e9gal \u00e0 une \u0153uvre de bienfaisance.<\/p>\n
LeoVegas a admis toutes les violations et a mis en \u0153uvre un plan en dix points pour l'am\u00e9lioration des processus et des proc\u00e9dures, qui comprend la formation, la surveillance de la conformit\u00e9, l'interdiction pour les affili\u00e9s d'envoyer des courriels ou des offres par SMS, le red\u00e9marrage des T&C des affili\u00e9s, ainsi que la formation et les audits de conformit\u00e9 pour les partenaires de marketing.<\/p>\n
Outre les paiements susmentionn\u00e9s en lieu et place de sanctions financi\u00e8res, la Commission s'est vu rembourser 13 000 livres sterling pour couvrir les frais li\u00e9s \u00e0 son enqu\u00eate.<\/p>\n
Deux facteurs ont jou\u00e9 dans le montant total per\u00e7u. D'une part, LeoVegas a mis trop de temps \u00e0 corriger le comportement de ses affili\u00e9s et, d'autre part, les d\u00e9clarations publiques ant\u00e9rieures, telles que celles publi\u00e9es par BGO et Lottoland apr\u00e8s la d\u00e9couverte de leurs faiblesses, ont \u00e9t\u00e9 consid\u00e9r\u00e9es comme des occasions manqu\u00e9es pour LeoVegas de corriger son programme de marketing.<\/p>","protected":false},"excerpt":{"rendered":"
The Gambling Commission in the UK has reached a settlement with LeoVegas AB based on social responsibility lapses that allowed customers who had previously self-excluded to gamble at the online casino. The total penalty package was set at \u00a3627,000. In their public statement posted on the UKGC website, LeoVegas notes that in following up a […]<\/p>","protected":false},"author":4,"featured_media":4653,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[70],"tags":[112,258,260,259,182],"class_list":["post-4652","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-leovegas-casino","tag-penalty","tag-self-exclusion","tag-social-responsibility","tag-ukgc"],"acf":[],"yoast_head":"\n
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